Cambo House & Estate takes privacy very seriously. We arecommitted to protecting your privacy. We believe that the lawful and correct treatment of personal data is critical to our successful operation, and to maintaining our customers' confidence in us. This Privacy & Data Protection Policy explains how we use the data which we collect about you, how you can instruct us if you prefer to limit the use of that data and procedures that we have in place to safeguard your privacy. This notice explains how we use the personal information you provide to us, including how we share it with third parties.
We ensure that all personal data collected and used by us is managed in accordance with the requirements of the Data Protection Act 1998 and the General Data Protection Regulation (EU 2016/679) and we recognise that, in order to maintain our reputation and integrity as an open and professional organisation, we must be fully compliant with this legislation. In order to ensure that your data is adequately protected, we review and audit how we handle personal data regularly. Furthermore, all staff handling your data are properly trained and understand that they are responsible for following the good practice set out in this Privacy & Data Protection Policy.
How we use your personal information
We will only use your personal information for the following purposes:
to administer and manage our relationship with you, including the set up and maintenance of your account with us;
to process your reservation, event, service and goods and event tickets;
to deal with any enquiries we receive from you;
for the purposes of any corrective action which may be required in respect of any of the products we supply to you;
to comply with applicable laws, regulations and rules;
to provide you with details of our product ranges, services and promotions;
to notify you of changes to what we do;
for the purposes of recovery of a debt in case of non-payment.
In connection with these purposes, we may share your personal information with third parties that perform services on our behalf, such as business partners (including printing and marketing agents, credit reference agencies and tracing agents), and fraud sharing organisations.
We may also disclose your personal information to third parties in other circumstances, in particular:
if we are under a duty to disclose or share your personal information to comply with any legal obligation, or to enforce or apply our terms and conditions of trading and other agreements;
to protect the rights, property, or safety of Cambo House & Estate, our staff, our customers, or others;
in response to a request from a governmental authority (including a regulator);
if we sell or buy any business or assets, in which case we will disclose your personal information to the prospective seller or buyer of such business or assets.
If necessary for debt recovery purposes, we may also obtain additional information about you beyond that provided in your booking form, from credit reference and tracing agents.
Our legal basis for these uses of your personal information may include that (a) it is necessary for our legitimate interests in operating our business and/or providing you with goods and services; and/or (b) it is necessary for the performance of contracts to which you are a party with us.
The personal data we collect from you includes:
Name, telephone, address, questions, queries or feedback you leave, including your email address if you contact us via www.camboestate.com
your email address and subscription preferences when you sign up to our newsletter and or alerts
how you use our emails - for example whether you open them and which links you click on
your Internet Protocol (IP) address, and details of which version of web browser you used
information on how you use the site, using cookies and page tagging techniques
The legal basis for processing this data is to perform a task in the public interest that is set out in law and is statute based.
We use Google Analytics software to collect information about how you use www.camboestate.com. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site search.
Google Analytics stores information about:
the pages you visit on www.camboestate.com;
how long you spend on each www.camboestate.com page;
how you got to the site;
what you click on while you’re visiting the site;
We also collect data in order to:
improve the site by monitoring how you use it;
gather feedback to improve our services, for example our email alerts;
respond to any feedback you send us, if you’ve asked us to;
send email alerts to users who request them;
provide you with information.
We will ensure that your data is
used fairly and lawfully and in a transparent manner;
used only for specific, explicit and legitimate reasons;
adequate, relevant and not excessive having regard to the reason for which it is collected;
accurate and up to date where possible; kept for no longer than necessary;
used in line with your rights;
and transferred only where necessary steps have been taken to ensure the adequate protection and security of the data.
Keeping in touch with you
From time to time we would also like to keep in touch with you, to provide details of our new accommodation, events, services and exciting promotional offers. If you do not want to be contacted in this way, please contact us at firstname.lastname@example.org.
Your rights in relation to your personal information
You have various rights under data protection law regarding the processing of your personal information, including rights to:
request access to personal information we hold about you and details of our processing of your personal information;
request us to correct inaccurate personal information;
request us to delete personal information in certain circumstances;
receive your personal information in a format suitable for transmission to a third party;
object to and/or restrict the processing of your personal information (including profiling) on certain grounds;
object to the processing of your personal information for direct marketing;
object to any decision about you based solely on automated processing (including any profiling) that produces legal effects or otherwise significantly affects you; and
lodge a complaint with the UK Information Commissioner's Office.
You can make a request to us in relation to these rights at any time by contacting us at email@example.com. Any information to which you are entitled will be provided within a reasonable timeframe, subject to the exemptions stipulated in applicable data protection laws.
How long do we retain your personal information?
We will only retain your personal data for as long as:
it is needed for the purposes set out in this document;
the law requires us to.
In general, this means that we will only hold your personal data for a minimum of 1 year and a maximum of 7 years.
Changes to this policy
If these changes affect how your personal data is processed, we will take reasonable steps to let you know.
How to contact us
If you have any queries about how we use your personal information, you can contact us at any time via email at firstname.lastname@example.org, or by post to Cambo House, Cambo Estate, Kingsbarns, St Andrews, Fife KY16 8QD.
Last update 23/05/2018